Shipping Policies - La Focaccia Queen

Shipping Policy

Business Location: Toronto, Ontario, Canada
Company: lafocacciaqueen.com

At lafocacciaqueen.com, we take pride in delivering your order quickly, safely, and transparently. Please review our shipping policy below for full details on processing times, regions, taxes, duties, tariffs, and international requirements.

Shipping Regions

We currently ship to:

Canada
United States
United Kingdom (custom-billed shipping applies)
Australia (custom-billed shipping applies)

For regions not listed, please contact us for a custom quote.

Order Processing Times

Orders are processed within 1–3 business days.
Orders placed on weekends or statutory holidays begin processing on the next business day.

Once shipped, you will receive tracking information by email.

Shipping Rates

Free Shipping (Canada & USA)

We offer FREE shipping on orders totaling $79.99 CAD or more (before taxes, after discounts).

Flat-Rate Shipping (Canada & USA)

For orders under $79.99, a $29.99 CAD flat-rate shipping fee applies.

This flat rate covers standard packaging and delivery throughout Canada and the United States.

International Shipping (UK & Australia)

Shipping to the United Kingdom and Australia is custom-billed due to fluctuating carrier costs and international handling fees.

Here’s how it works:

You place your order as normal.
Our team calculates the most cost-effective shipping rate.
You receive a follow-up email with your custom shipping quote.
The order will only ship once the quote is approved and paid.

Taxes, Duties & Tariffs

Canadian Orders

Applicable Canadian sales taxes (HST/GST/PST) will be calculated at checkout based on your province or territory.

United States Orders

Orders shipped to the U.S. may be subject to:

U.S. import duties
Customs tariffs
State-level taxes
Brokerage or handling fees

These additional costs are not included in our pricing or shipping fees.
All duties, tariffs, taxes, and fees are the responsibility of the customer.

UK & Australia Orders

International shipments may incur:

VAT or GST
Import duties
Customs clearance charges
Carrier brokerage fees

These fees vary by region and are the customer’s responsibility. We do not collect or remit these charges.

Currency

All prices on lafocacciaqueen.com are in Canadian Dollars (CAD) unless otherwise specified.
International customers are responsible for any bank exchange fees or conversion charges.

Estimated Delivery Times

Once shipped, typical delivery times are:

Canada: 2–10 business days
USA: 4–12 business days
UK & Australia: 7–21+ business days (customs processing may extend timelines)

Please note: Weather, customs inspections, and carrier issues may cause delays beyond our control.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring that their shipping information is accurate.
If a package is delayed, returned, or lost due to an incorrect or incomplete address:

Additional shipping fees may apply to resend the order
Free shipping eligibility may be forfeited

Lost, Damaged, or Delayed Shipments

While we work with trusted carriers, unforeseen issues can occur.

If your order arrives damaged, contact us within 48 hours with photos.
For lost or delayed packages, we will assist in tracking the shipment, but final liability rests with the carrier.